1. The Escrow Process: How It Works
Our system ensures money is exchanged only when both parties are satisfied.
- Buyer Pays Securely. Buyer pays the exact listed price in-app; funds are held in escrow.
- Seller Delivers the Item. Seller is notified and may deliver the item/service.
- Buyer Confirms Receipt. Buyer confirms receipt to release funds.
- Seller Gets Paid. Funds released to seller minus Swivel's service fee.
2. Swivel's Service Fee (Seller-Paid)
Our standard service fee is 4% of the final sale price. The fee is always shown before listing and automatically deducted from payouts.
3. Payouts to Sellers
Payouts are processed after buyer confirmation; funds should appear in your registered Mobile Money wallet or bank account within 24 hours.
4. Disputes and Refunds
If an item is not as described or never arrives, do not confirm receipt. Initiate a dispute to freeze funds and start mediation. Refunds resolved in favor of the buyer will deduct the 4% non-refundable fee.